Administration Support Volunteer

Lancashire & South Cumbria Foundation Trust recognise and value the importance volunteer support is to us and our patients. Volunteering is usually a longer term commitment (for example 9 – 12 months) and on consistent days and times, e.g. Tuesday from 9am to 1pm

The aim of this role is to provide support to colleagues involved with the delivery of services and other essential activities, as well as providing valuable experience for volunteers. We ask that volunteers commit to at least one 4 hour shift per week, during the normal working hours of 9am to 5pm Monday to Friday. We are looking for volunteer support for the Children's Speech and Language Therapy team based at Birleywood Health Centre in Skelmersdale.

What skills do I need?

Duties may include the following

Greet visitors in a polite and friendly manner and signpost to correct service.

Respond to enquiries in a polite manner and ensuring an appropriate response is initiated.

Interact with visitors who are waiting for their appointments.

Support staff in dealing with administration requests

Photocopy leaflets for distribution

Taking and delivering messages if required

Collation of information packs for patients and carers, and arranging for them to be sent to out.

Support with completion of Friends and Family (FFT) Tests or other Patient Experience tools.

Support with opening and closing up of the clinic alongside the Clinical Staff.

A Standard DBS is required for this role. There is no charge to a volunteer for a DBS application.

When do I need to be available?