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Advisor

Citizens Advice Lancashire West

We require individuals with excellent communication and problem solving skills to provide an effective advice service to clients across our bureaux in South Ribble (Leyland); Chorley & Skelmersdale. Interviews will be conducted using sensitive listening and questioning skills to identify and summarise the essence of the problem and what the client wants. Duties include finding and interpreting information; helping the client choose the most appropriate option; take action where necessary and keeping accurate electronic records. We welcome applications from new and experienced CAB volunteers.

What skills do I need?

In house training is provided. No formal qualifications are required.

When do I need to be available?

Morning Afternoon Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Where does this role take place?

Unit 47
The Concourse Shopping Centre
Skelmersdale
Lancashire
WN8 6LN

View on Google Maps →

Register your interest
  • Ideal for people interested in
  • No specific interest
  • Ideal for people who like
  • Administration
  • Advice and Information
  • General Helping
  • Legal Work
  • Details
  • Age/gender restrictions
    no age restriction
  • Certificate scheme
    yes
  • Equal Opportunities Policy
    yes
  • Further training
    yes
  • Health and Safety Policy
    yes
  • Induction training
    yes
  • Insurance cover
    yes
  • Internet access
    only as required by the role
  • Mobility access
    yes
  • Police check
    no
  • Safeguarding Policy
  • Travel expenses
    reasonable expenses although there is a limit
  • Volunteer induction Pack
    yes
  • Application Process
  • Application Form
  • ID Check
  • Informal Discussion
  • References

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