Discharge Support Volunteer

The role of Discharge Support Volunteer provides practical, emotional and social support to patients once back home. The aim of the role is to help reduce the fear and anxiety that vulnerable patients may experience upon leaving hospital. As a result, you will play an integral part in providing comfort and reassurance. The scheme is also aiming to reduce hospital readmissions.

Discharge Support volunteers provide a one off telephone call on the patient’s return home to build confidence and encouragement to access wider support in the community. Referral to other services can also be arranged if necessary.

What will I be doing? Based at Southport hospital you will:-

• Telephone patients 48 hours following discharge.

• Provide information, signpost and refer to community, voluntary and other support services if required and monitor these referrals

• Update paperwork and monitoring system

AM and PM shifts; no weekends.

What skills do I need?

KNOWLEDGE; TRAINING & EXPERIENCE REQUIRED TO DO THE ROLE:

Aged 17 or over

Good communication skills

Warm and friendly manner

Ability to work in a team

Ability to follow instruction

Ability to empathise and show compassion

To complete any specialist training which is relevant to role

Commitment to uphold Trust core values and NHS policies

When do I need to be available?

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Details

Mon-Fri (hours to suit between 13:00 and 15:00

Where does this role take place?